Greenings Bryan!
It seems we shipped you a color that has since been discontinued and we are simply green around the gills regarding our mistake. We are not a company of greenhorns but we are human and we apologize for our error. The greenbacks you spent with us are much appreciated and I hope you will allow us the green light to go ahead and exchange your shelving. We will be sending you a kit that matches the lighter green kit to exchange the darker olive green shelving you received and will email a return label so the shelving can be sent back to us. So don't worry - you will soon be seeing greener pastures when your replacements arrive and you will be giving us a green thumbs up for how quickly we respond. Your neighbors will be simply green with envy at your new shelving!
Should you have any questions in the green-time, please let us know. With a green from ear-to-ear we are always happy to be of service!
Karen
Our customer shared in our humor...
Hi Karen!
You guys at SmartFurniture are nothing short of awesome! Not only did you manage to solve my problem but now I can't stop laughing and smiling after reading your email that my face is starting to hurt a little! This works out perfectly. I'm so happy with the light green color, that I may very well plan my whole room around it!
Also I just got the return label you sent, so I'll be send back the olive green shelving first thing tomorrow morning. I'm so glad for all of your help, you totally made my day! Yay!!
And our thank you...
Bryan,
Before celebrities vent too much information about themselves on talk shows - they often spend much time in the Green Room before their appearance. You are a star in our eyes and we support your consideration of Going Green and creating your own green room in your home. It will give the saying turning green a whole new meaning! Thank you for being our customer!
Greens and Giggles,
Karen
No comments:
Post a Comment