Worry Free 365 Day Returns

Like you, we shop online, sometimes we like what we buy--sometimes we don't. When we don't like what we buy, we want to return it.  And--we do not want to go through some major ordeal to get our money back.

Many of us have been fans of Zappos.com for some time.  Not only do they have every shoe you could imagine, they also are great to work with.  They make it really easy for you to return stuff if you don't want.  

As we started thinking about how to provide the best service we  can--we realized that buying  furniture is a big deal, and our customers could be a little reluctant to buy online because they are concerned that it may be difficult to return stuff if they don't like it. It is real important to us that our customers feel safe  when buying online and do not worry about return shipping, restocking fees and HASSLE.

We have decided that our customers should not have to worry about these things when buying from SmartFurniture.com. So, what Zappos.com has done for shoes, we can do for furniture.  The result is our Worry Free 365 Day Return Policy:   

You can always feel confident in your purchase from Smart Furniture. If, for any reason, you aren't completely satisfied with any products in your order, you may simply return it within 365 days from the original date of purchase.

Smart Furniture will refund the entire amount of any products returned (including any original shipping costs) and will also cover the shipping costs incurred to ship the product back, ensuring that your experience is as hassle-free as possible.

With our 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition as you received it.

• You can return your purchase for up to 365 days from the purchase date.
  
• Products must be in the condition you received them and in the boxes or packaging.
  
• Return shipping is absolutely FREE.
  
• We will arrange pick-up via Fed Ex or the appropriate freight carrier for larger items
  
• Call or email us at customerservice@smartfurniture.com if you have any questions about our return policies.
  
• Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
  

*Please note that this policy excludes products shipped outside the continental United States.

Let us know what you think--email us at customerservice@smartfurniture.com.