Tuesday, April 26, 2011

5 Things Your Smart Furniture Customer Service Rep Wants You to Know!


1. We are here for you! Our goal is to make you happy, and we will go to great lengths to ensure that you are. Whether you call us (888-762-7841), email us, live chat or tweet, we will send you a super fast, personalized response (no automated, unfriendly stuff here)

2. We have samples! Deciding between two colors, or ten? Let us help you. We have samples of most of the options we offer, and can have them in your hands within 3-4 days from your request. And once you receive them, the samples are yours to keep.

3. We work on the weekends! We know how difficult it can be to find extra time during the week. That's why we are available to help you all day on Saturdays, and Sundays too.

4. We make returns easy! We want you to be overjoyed with every purchase from SmartFurniture.com, but we know that sometimes things just do not work out. When this happens, call us. We will help you to coordinate the return of your item(s) and make sure that your refund or exchange is handled quickly.

5. We know furniture! Our goal is to provide you with the most accurate, up-to-date product information possible. When you call or email, we can help answer questions about product availability, assembly, sizing, warranty, etc. We like weird questions too. Please try to stump us!

No comments:

Post a Comment