What are the Core Behaviors that Customer Service Personnel Exemplify?

1. Eager to solve customer's concerns with a positive attitude.
2. They take a long term view of customer relations.
3. They try to do at least one extra thing that customers don't expect but nonetheless appreciate.
4. They value their customer's time, knowing it has cash value as well as recreational value.They always apply the essentials of service. Customers should feel they are being treated with respect and their business is appreciated. So when a customer enters a business, in person or via the telephone, they should be greeted in an upbeat manner that tells them they are truly welcome. As they leave, they should be thanked for their business.
5. Customers should emerge from service encounters with the perception they have been treated exceptionally well.