Thanks, Natalie!
I just placed an order for the Think chair and am so excited! Thank you for all of your help - you are the reason I purchased a chair from Smart Furniture.
I look forward to working with you in the future as I continue to design my home office.
Gina
Thursday, August 26, 2010
Friday, July 16, 2010
Beyond Impressed...
"I just wanted to say that I am beyond impressed with the service I've received from Smart Furniture, and this on an item which I had to return! I will absolutely be a return customer when I am ready to order the appropriate shelving for my home design project still underway. Thanks so much, what a great company!"
-Lucille T.
-Lucille T.
Top 10 Customer Service Factors
You are successful in customer service when:
1. You’re doing all the listening - you acknowledge when something needs fixing or help early on in the conversation and save time, yours and your customer’s.
2. You are fixing the problem - you connect your customer with someone who can help.
3. You know the value of each customer - and you are aware that positive word of mouth has tremendous value as well.
4. You see customer service as an investment, not a cost - you put the best people in customer-facing positions.
5. You empower your customer service reps - you trust that they will make the decision that is best for your customers.
6. Your whole company is in customer service - you realize that just like everyone is in PR, so are they vested in the customer experience.
7. You keep your brand promises - you know that customer service is one of the few direct ways in which customers experience your brand.
8. Your product is improved on the basis of customer feedback.
9. You are on top of any problems that may arise - you are proactive, open and honest with your customers about products and services.
10. You listen to your customer service reps - they are the customer advocates, the voice of the public inside your organization.
Customer service is your business best bet. It is a critical success factor for long term growth.
-blog from Valerie Maltoni
1. You’re doing all the listening - you acknowledge when something needs fixing or help early on in the conversation and save time, yours and your customer’s.
2. You are fixing the problem - you connect your customer with someone who can help.
3. You know the value of each customer - and you are aware that positive word of mouth has tremendous value as well.
4. You see customer service as an investment, not a cost - you put the best people in customer-facing positions.
5. You empower your customer service reps - you trust that they will make the decision that is best for your customers.
6. Your whole company is in customer service - you realize that just like everyone is in PR, so are they vested in the customer experience.
7. You keep your brand promises - you know that customer service is one of the few direct ways in which customers experience your brand.
8. Your product is improved on the basis of customer feedback.
9. You are on top of any problems that may arise - you are proactive, open and honest with your customers about products and services.
10. You listen to your customer service reps - they are the customer advocates, the voice of the public inside your organization.
Customer service is your business best bet. It is a critical success factor for long term growth.
-blog from Valerie Maltoni
Friday, June 11, 2010
Customer Service Kudos to Melanie
"Thanks for helping me yesterday on [the]phone. ... I have to say that your customer service skills are appreciated. There are websites out there that are less than helpful. Customer service people with no skills! [...] My phone call to you changed my mind and gave your company my business.
Thanks!
-Dixie S.
Thanks!
-Dixie S.
Wednesday, June 9, 2010
Helpful is our Middle Name
'I wanted you guys to know that we got the shelves on Friday and I got them installed on Saturday. They are exactly what we wanted and they look awesome. Thank you guys again for being so helpful with the updates on the shipping. We will definately be purchasing more from your company because of people like you."
-Frank C.
-Frank C.
Friday, June 4, 2010
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