Natalie Does It Again!

"Just wanted to tell you that Natalie provides the world class service you mention on your website. I was unable to place an order on the website, and Natalie called me to facilitate the order. Great Job!!"
-A. S., Cary IL

There are no problem customers - only customers with problems

"Thanks for your follow-up and addressing the problem expediently. I appreciate that. I’ll give smartfurniture.com a very good review. My experience with your company has thus far been a pleasant one."

-KH, Malaysia

More Happy Customers!

"I am really impressed with your company and I absolutely love the bookshelf. I will definitely tell my friends about Smart Furniture."
-Assistant Professor, NC

"Once again, your friendly help and excellent service is much appreciated. I have already told several people I know about Smart Furniture..."
-L.G., Portland, OR

Great Work Natalie

From Customer Michael S

I just wanted to send you a note of thanks for the excellent planning, patience, and outcome of the bookcase system I recently purchased from SmartFurniture. You were really wonderful to work with and made my buying experience such a pleasant one. I make almost all my purchases on the Net and I've had plenty of less fortunate experiences.

The high quality of the product--but mostly your extremely considerate customer service guarantees for me that I'll be getting back to you when I'm ready to complete my 

home-office.

By the way, the unit looks fantastic and it's such an elegant contemporary solution to the use of space. I really love the way it uses the entire staircase wall. I didn't have my camera with me but when I'm there next, I'll take a pic and email it to you.

Again, thanks for your help, friendliness, and expertise.

Paul Springer: Customer Service Hero

Great work Paul!

"I just purchased a Herman Miller Cognita bench from you guys, and I wanted to commend Paul's fantastic customer service. I chatted and emailed back and forth with him all afternoon -- it was a pleasant and very useful surprise that he was actually in your showroom. His advice was practical and informed and he was extremely helpful. I would not have made the purchase without his service -- it was a deal-maker for me. Furthermore, Paul has made a loyal customer of me, and I will make my next furniture purchase from you guys, and I will seek out Paul specifically for help."

--Jacob in NY

Flaunting It: Chat Now with Real People in Chattanooga, TN

From Jacob in NY:
"Since the 'chat with a salesperson' button goes to actual guys in your sales-room, flaunt it!

I was so surprised! I expected to get someone in India who was going to be nothing more than a human interface to your inventory system.

Worry Free 365 Day Returns

Like you, we shop online, sometimes we like what we buy--sometimes we don't. When we don't like what we buy, we want to return it.  And--we do not want to go through some major ordeal to get our money back.

Many of us have been fans of Zappos.com for some time.  Not only do they have every shoe you could imagine, they also are great to work with.  They make it really easy for you to return stuff if you don't want.  

As we started thinking about how to provide the best service we  can--we realized that buying  furniture is a big deal, and our customers could be a little reluctant to buy online because they are concerned that it may be difficult to return stuff if they don't like it. It is real important to us that our customers feel safe  when buying online and do not worry about return shipping, restocking fees and HASSLE.

We have decided that our customers should not have to worry about these things when buying from SmartFurniture.com. So, what Zappos.com has done for shoes, we can do for furniture.  The result is our Worry Free 365 Day Return Policy:   

You can always feel confident in your purchase from Smart Furniture. If, for any reason, you aren't completely satisfied with any products in your order, you may simply return it within 365 days from the original date of purchase.

Smart Furniture will refund the entire amount of any products returned (including any original shipping costs) and will also cover the shipping costs incurred to ship the product back, ensuring that your experience is as hassle-free as possible.

With our 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition as you received it.

• You can return your purchase for up to 365 days from the purchase date.
  
• Products must be in the condition you received them and in the boxes or packaging.
  
• Return shipping is absolutely FREE.
  
• We will arrange pick-up via Fed Ex or the appropriate freight carrier for larger items
  
• Call or email us at customerservice@smartfurniture.com if you have any questions about our return policies.
  
• Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
  

*Please note that this policy excludes products shipped outside the continental United States.

Let us know what you think--email us at customerservice@smartfurniture.com.