More Feedback From Delighted Customers

"Very user friendly website. I had questions and was able to go to chat with a rep, who was extremely helpful. Also my purchase arrived quickly and was exactly as I thought it would be! Best experience I have had in a very long time. Thank you so much, it was a pleasure doing business with you."

"Your staff are very helpful and patient. The shelving units are just great! Thank you so much ... These are great, flexible units-- I loved playing with the custom design feature."

"Quite possibly the best company I've dealt with in terms of service, design and ease of use."

The FISH Philosphy of Customer Service

Be There is being emotionally present for people. It’s a powerful message of respect that improves communication and strengthens relationships.

Play taps into your natural way of being creative, enthusiastic and having fun. Play is the spirit that drives the curious mind, as in “Let’s play with that idea!” It’s a mindset you can bring to everything you do.

Make Their Day is finding simple ways to serve or delight people in a meaningful, memorable way. It’s about contributing to someone else’s life, not because you want something out of it, but because that’s the person you want to be.

Choose Your Attitude means taking responsibility for how you respond to what life throws at you. Once you are aware that your choice impacts everyone around you, you can ask yourself, “Is my attitude helping my team or my customers? Is it helping me to be the person I want to be?”

Smart Furniture Cares for the Community

Two of our beloved customers, J. & M. Gordon, suffered a house fire recently. With all their troubles and concerns they still managed to find time to write to us...

"Thank you so much for your thoughtfulness through the difficult time of our house fire. My husband, myself, and three dogs just moved into a travel tailer on our property, so the $50 Target gift card was a huge help. We were able to buy many simple needed necessities. We cannot thank you enough for your gratitude."

J & M: We wish only the best for your family and hope this ordeal brings you closer together. If there is anything we can do for you, please let us know. We are always happy to help.

-The Smart Furniture Team

Natalie Does It Again!

"Just wanted to tell you that Natalie provides the world class service you mention on your website. I was unable to place an order on the website, and Natalie called me to facilitate the order. Great Job!!"
-A. S., Cary IL

There are no problem customers - only customers with problems

"Thanks for your follow-up and addressing the problem expediently. I appreciate that. I’ll give smartfurniture.com a very good review. My experience with your company has thus far been a pleasant one."

-KH, Malaysia

More Happy Customers!

"I am really impressed with your company and I absolutely love the bookshelf. I will definitely tell my friends about Smart Furniture."
-Assistant Professor, NC

"Once again, your friendly help and excellent service is much appreciated. I have already told several people I know about Smart Furniture..."
-L.G., Portland, OR

Great Work Natalie

From Customer Michael S

I just wanted to send you a note of thanks for the excellent planning, patience, and outcome of the bookcase system I recently purchased from SmartFurniture. You were really wonderful to work with and made my buying experience such a pleasant one. I make almost all my purchases on the Net and I've had plenty of less fortunate experiences.

The high quality of the product--but mostly your extremely considerate customer service guarantees for me that I'll be getting back to you when I'm ready to complete my 

home-office.

By the way, the unit looks fantastic and it's such an elegant contemporary solution to the use of space. I really love the way it uses the entire staircase wall. I didn't have my camera with me but when I'm there next, I'll take a pic and email it to you.

Again, thanks for your help, friendliness, and expertise.